Returns & Replacements

At The Games Room Company, we want you to be completely satisfied with your luxury leisure investment. If your item is not quite right, we offer a straightforward return process for all eligible games, furniture, and memorabilia within 14 days of delivery.

1

Initiate Your Return

Contact our specialist concierge team via email or phone with your order number and details of the item you wish to return.

2

Approval and Documentation

Once your request is authorized, we will provide you with a Return Merchandise Authorization (RMA) number and detailed shipping instructions.

3

Secure Packaging

Carefully repackage the item in its original protective crate or box, ensuring all components and manuals are included to prevent transit damage.

4

Inspection and Refund

Upon receipt at our showroom, our technicians will inspect the item's condition and issue a full refund to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing