Frequently Asked Questions
Everything you need to know about bringing the ultimate entertainment experience to your home.
How do you handle the delivery and installation of heavy items like pool tables?
We offer a specialized 'White Glove' delivery service. Our expert technicians will not only deliver your item but also professionally install, level, and calibrate it in your room of choice to ensure optimal performance.
Do you offer warranties on vintage arcade machines and pinball tables?
Yes, all our vintage and reconditioned machines come with a comprehensive 12-month parts and labor warranty. We also provide lifetime technical support via phone for all our customers.
Can I customize the finish or cloth color of my gaming tables?
Absolutely. Many of our bespoke pool and football tables offer a wide range of customization options, including wood finishes, cloth colors, and even personalized cabinet branding to match your home decor.
What is your return policy for large furniture and gaming equipment?
Items can be returned within 14 days of delivery, provided they are in their original condition. Please note that custom-made or bespoke orders are non-refundable once production has commenced.
Do you offer financing options for high-value purchases?
Yes, we provide several flexible interest-free and interest-bearing finance plans through our partner providers, allowing you to spread the cost of your games room investment over 6 to 36 months.
Are the products on your website available to view in person?
We welcome visitors to our extensive showroom where many of our flagship products are on display. We recommend booking an appointment so a specialist can guide you through our collection.